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Returns Policy

RETURNS & CREDITS


Returns are handled by the same mechanisms that are available for order placement, online, email, phone or fax. Once the return requirement is submitted the return process is initiated. The product is picked up and the replacement product, in the event of an exchange, is delivered. When the product is received at our warehouse the product is checked in, determined to be in re-sellable condition (unless returned due to damage), quantities are verified, and a credit memo is issued to your account. Typically, the credit is posted to your account within 2-5 days of the product return. This credit can be verified via our online ordering system.



RETURNS POLICY

Standard Stock Items - Full credit for returns, without re-stocking charges, will be provided per the following terms.


    • Returns must be made within 30 days from the date of purchase.

    • Merchandise returned must be accompanied by original packaging, evidence no damage or usage, and be in saleable condition.


Custom and Special-Order Items - These items are not stocked by Guernsey and are typically manufactured for a single order. These items are not returnable.


Damaged Merchandise - If a product was received in unsatisfactory condition or damaged upon receipt, the return request must be placed within three business days of the original delivery. Upon inspection of the returned product, a full credit will be issued, or a replacement will be delivered.


Non-Returnable Items - For safety reasons, some items are not returnable, including food items and pharmaceutical supplies. In addition, items requiring assembly, such as furniture, may not be returned if the correct product was delivered as ordered and is in satisfactory condition.


Coronavirus Items - Due to unusual order volumes, as well as market and supply volatility surrounding Coronavirus, wipes, disinfectants, soaps, sanitizers and masks are not returnable.


















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